How we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988.
Last updated: 6 March 2026
Compare.com.au ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at compare.com.au ("Site").
This policy is intended to comply with the Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs) set out in that Act. We are an "agency" under the Privacy Act 1988 and are subject to the jurisdiction of the Office of the Australian Information Commissioner (OAIC).
We collect information in the following ways:
When you use our Site, you may voluntarily provide personal information, including:
When you visit the Site, we may automatically collect certain technical information, including:
We do not collect sensitive information such as financial account details, health information, or government-issued identification numbers. We do not require you to create an account to use the Site.
We use personal information for the following purposes:
| Purpose | Lawful Basis (APP 6) |
|---|---|
| Providing and improving the comparison service | Directly related to the purpose of collection |
| Responding to your enquiries or feedback | Directly related to the purpose of collection |
| Analysing Site usage to improve user experience | Directly related to the purpose of collection |
| Sending service-related communications (if subscribed) | Authorised by you (consent) |
| Complying with legal obligations | Required by law |
We will not use your personal information for purposes other than those stated above without your consent, unless permitted or required by law.
We may share your information with the following third parties:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:
When personal information is no longer needed, we will securely delete or anonymise it in accordance with APP 11 of the Privacy Act 1988.
Some of the third-party services we use (e.g. analytics, hosting, email) may store or process data outside Australia, including in the United States and the European Union. In accordance with APP 8 of the Privacy Act 1988, we take reasonable steps to ensure that any overseas recipient of personal information is subject to privacy protections comparable to those in Australia.
Where data is transferred overseas, we ensure appropriate safeguards are in place, such as contractual obligations requiring the recipient to protect your information to a standard comparable to the Privacy Act 1988.
We use cookies and similar technologies on the Site. Cookies are small text files stored on your device that help us provide and improve our services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly necessary | Essential for Site functionality (e.g. navigation, security) | Session |
| Analytics | Help us understand how visitors use the Site (e.g. Google Analytics) | Up to 14 months |
| Advertising/referral | Track referrals to insurance provider websites for attribution | Up to 30 days |
| Preferences | Remember your settings and choices (e.g. comparison filters) | Up to 12 months |
Most web browsers allow you to control cookies through their settings. You can typically:
Please note that disabling cookies may affect the functionality of the Site. For more information about managing cookies, visit allaboutcookies.org.
Under the Privacy Act 1988, you have the following rights in relation to your personal information:
To exercise any of these rights, please contact us using the details in Section 11.
The Site is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, or loss, in accordance with APP 11 of the Privacy Act 1988. Our security measures include:
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988, if we experience a privacy breach that poses a risk of serious harm to affected individuals, we will:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint, please contact us at:
Compare.com.au
Email: privacy@compare.com.au
Website: compare.com.au/contact
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: oaic.gov.au