ANZ Bank New Zealand is the country’s largest bank, holding approximately 30% market share. ANZ distributes insurance through partnerships with Vero (general insurance), Chubb Life (life & income), and Hollard/Allianz Partners (travel). We’ve aggregated ratings from Google, Trustpilot, Canstar, and Consumer NZ to give you the full picture.
In This Review
What is ANZ Insurance and who’s behind it?
ANZ Bank New Zealand is the country’s largest bank, holding approximately 30% market share. ANZ’s NZ banking history dates back to 1840 through the Union Bank of Australia’s agreement with the New Zealand Company. Key milestones include acquiring PostBank in 1989, purchasing the National Bank of New Zealand from Lloyds Bank in 2003, and unifying both brands under ANZ in 2012.
ANZ does not underwrite insurance directly. Instead, it distributes insurance products through partnerships with specialist underwriters. General insurance (car, home, contents, boat) is underwritten by Vero Insurance New Zealand Limited (part of Suncorp Group), branded as "ANZ Asset Protector Insurance." Life & income insurance is underwritten by Chubb Life Insurance New Zealand Limited (formerly Cigna NZ), with a financial strength rating of A (Excellent) from A.M. Best.
Headquartered in Auckland, ANZ employs approximately 9,000 people in New Zealand and funds over 30% of NZ home loans. Travel insurance is available as a complimentary benefit for ANZ Premium cardholders, underwritten by The Hollard Insurance Company Pty Ltd and managed by Allianz Partners.
ANZ covers 10 of the 13 major insurance categories in New Zealand:
ANZ Insurance products can be quoted and purchased online for car, contents, and house insurance at anz.co.nz, or arranged through ANZ branches and phone support. General insurance claims are managed via the MyVero online portal or by calling 0800 269 252.
How customers rate ANZ Insurance across major review platforms
Note on rating discrepancy: ANZ shows a significant gap between its Google rating (~4.7/5 via Glimp) and its Trustpilot (1.8/5) score. Trustpilot reviews are primarily banking-related and may not fully reflect ANZ’s insurance-specific experience. Consumer NZ rates ANZ below average for car insurance. Canstar reviews ANZ for home, contents, and car insurance but has not awarded ANZ any recent insurance-specific awards. ANZ won four Canstar awards in 2024 in banking categories only. We do our best to keep all data up to date and accurate. If you’ve noticed something incorrect, please let us know.
Common themes from 500+ reviews across Google, Trustpilot, and other platforms
Having insurance alongside my banking makes life easy. I can see my policy details right in the ANZ app. Setting up contents insurance took about five minutes online.
Vero handled our home insurance claim after storm damage. The MyVero portal made it easy to track progress. Sorted within three weeks.
Disappointed that multi-policy discounts have been removed. My premium went up quite a bit at renewal with no real explanation. Considering switching.
Good to know Chubb Life is behind the life insurance. The A.M. Best rating gives me confidence my family would be looked after. Straightforward application.
Terrible experience with my car claim. Weeks of waiting, constantly passed between ANZ and Vero. Nobody seemed to own the process.
ANZ is really just a middleman for Vero and Chubb. When I needed to claim, they sent me straight to Vero. Convenient for setup but frustrating for claims.
Reviews are paraphrased summaries of verified customer feedback. Theme percentages are based on our analysis of the most recent 500 Google, Trustpilot, and other platform reviews as of March 2026.
ANZ Insurance product range overview
Car Insurance available through ANZ Insurance.
House Insurance available through ANZ Insurance.
Contents Insurance available through ANZ Insurance.
The good and the not-so-good based on customer reviews and our analysis
How much does ANZ Insurance insurance cost? Indicative examples based on market analysis
ANZ Insurance positions itself in the competitive NZ insurance market with pricing that varies based on cover type, location, and personal circumstances.
Disclaimer: These are indicative estimates based on publicly reported customer experiences and market analysis conducted in March 2026. Your actual premium will vary based on your specific circumstances. Always obtain a personalised quote directly from ANZ Insurance for accurate pricing.
Auckland typically costs more than regional areas due to higher theft and accident rates.
Higher-value and performance vehicles attract higher premiums due to repair costs.
Age, driving history, and licence type all affect your premium calculation.
Where you park overnight and vehicle security features can influence your premium.
Choosing a higher excess can reduce your premium, but means more out-of-pocket in a claim.
A history of claims can increase your premium, while a claims-free record may reduce it.
ANZ Insurance vs. other popular NZ insurers
| Feature | ANZ Insurance | AA Insurance | Tower | AMI | Cove |
|---|---|---|---|---|---|
| Overall Rating | 3.5/5 | 3.8/5 | 4.0/5 | 3.6/5 | 4.7/5 |
| Financial Strength | A+ | AA- | A- | AA (via IAG) | A (via underwriter) |
| Online Quotes | ✅ | ✅ | ✅ | ✅ | ✅ |
| App Available | ✅ | ✅ | ✅ | ✅ | ✅ |
| Car Insurance | ✅ | ✅ | ✅ | ✅ | ✅ |
| House Insurance | ✅ | ✅ | ✅ | ✅ | ❌ |
| Contents Insurance | ✅ | ✅ | ✅ | ✅ | ❌ |
| Life Insurance | ✅ (via Chubb Life) | ❌ | ❌ | ❌ | ❌ |
| Multi-policy Discount | ✅ | ✅ | ✅ | ✅ | ❌ |
| Claims Process | Online/Phone | Online/Phone | Online/App | Online/Phone | Online/App |
Disclaimer: Ratings are aggregated from Google, Trustpilot, Reviews.io, and Canstar where available. Information accurate as at March 2026. Features and ratings may change - verify directly with each provider.
Other NZ insurers worth considering alongside ANZ Insurance
One of NZ's most recognised general insurers covering all 13 major insurance categories. Known for trusted brand and AA Member discounts.
NZ-owned insurer with a strong digital platform. Offers competitive pricing and a streamlined online experience.
Digital-first insurance brand offering a modern, app-based experience with competitive pricing and high customer satisfaction ratings.
Well-known NZ insurance brand with a nationwide branch network and broad product range. Part of IAG New Zealand.
ANZ Insurance may suit some customers more than others
Customers looking for competitive pricing across multiple insurance products.
Those wanting to bundle home, contents, and car insurance under one provider.
People who prefer managing their insurance online or via an app.
Families seeking comprehensive coverage across multiple policy types with multi-policy discounts.
Compare.org.nz's editorial assessment of ANZ Insurance
With a well-established presence in the New Zealand market, ANZ Insurance provides coverage across multiple insurance categories. The brand carries a strong financial backing and has built recognition among NZ consumers.
Customer feedback is mixed - some customers praise the claims process and product range, while others note areas for improvement in communication and pricing transparency.
Overall, ANZ Insurance is worth considering as part of your insurance comparison, particularly if you value brand stability and a broad product offering.
Common questions about ANZ Insurance
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
For detailed information, visit the ANZ Insurance website or contact them directly. Our review above covers this topic based on our editorial research.
How we research and rate insurance companies
This review is based on data collected from the following sources, last verified in March 2026:
Our editorial scores (out of 10) are calculated using a weighted methodology that considers:
Disclaimer: Nothing on this page constitutes financial advice. Scores are editorial opinions based on publicly available data and are not endorsements. Always compare multiple quotes and read the full policy wording before purchasing insurance. Information is accurate as at March 2026 but may change. Verify all details directly with ANZ Insurance.
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