Insurer Review

AAMI Insurance Review 2026

AAMI is one of Australia's most recognised insurance brands, owned by Suncorp Group. Known for competitive pricing and broad product coverage, AAMI serves millions of Australians with car, home, contents, CTP and more.

Last reviewed: April 2026 • Sources: 12 sources verified
4.0/5
Poor Average Excellent
8,420
total reviews
"Easy online process and the Safe Driver Rewards discount has saved me a fair bit over the years."
ProductReview ★★★★★
"Claimed on my home insurance after a storm and everything was sorted within two weeks."
Google Reviews ★★★★☆
"Premium jumped 25% at renewal with no claims. Had to call to negotiate it down."
ProductReview ★★☆☆☆
"Good range of products and the pricing is generally cheaper than the big-name competitors."
Trustpilot ★★★★☆
42%
Excellent
28%
Good
14%
Average
9%
Poor
7%
Terrible

In This Review

Overview Ratings Review Highlights Products Pros & Cons Pricing Comparison Alternatives Best For Verdict FAQs

Company Overview

What is AAMI Insurance?

AAMI has been a household name in Australian insurance since its founding in 1970. Originally established as the Australian Associated Motor Insurers, the brand has grown from a car insurance specialist into a full-service general insurer offering coverage across home, contents, CTP, business, travel, life, landlord, motorcycle and boat insurance.

Owned by Suncorp Group - Australia's largest pure-play general insurance group - AAMI operates alongside sister brands including GIO, Bingle, Apia and Shannons. The brand is headquartered in Melbourne and serves customers in every Australian state and territory, with particular strength in Victoria and Queensland.

AAMI won the 2026 Finder Home Insurance Award for Best Value and was identified as the cheapest home insurer in Finder's research across 47 providers. The brand's Safe Driver Rewards program remains a key differentiator in the car insurance market, offering up to 15% off premiums for claim-free driving over time.

While AAMI scores well on value and product breadth, CHOICE surveys indicate below-average car insurance satisfaction relative to some competitors, and some customers report significant premium increases at renewal. Overall, AAMI remains a strong option for Australians prioritising competitive pricing across multiple insurance products.

AAMI's broad product range and competitive pricing make it a commonly chosen option for Australian households looking to bundle multiple policies under one provider.

Ratings Breakdown

AAMI Insurance Ratings Across Review Platforms

Google Reviews
3.8
3.8
2,340
ProductReview
3.6
3.6
4,120
Trustpilot
3.2
3.2
1,460
CHOICE
62%
3.1
Survey-based
62% above-average car insurance satisfaction

Disclaimer: Ratings are sourced from public review platforms and surveys as of April 2026. Individual experiences may vary. Scores are aggregated for informational purposes only and do not constitute financial advice. Refer to ASIC's MoneySmart website for guidance on choosing insurance.

What Customers Are Saying

What Customers Say About AAMI

The Safe Driver Rewards program is a genuine incentive - after three years claim-free I'm paying noticeably less than when I started.

ProductReview, March 2026 5

Lodged a home insurance claim after a hailstorm and the assessor came within four days. Payment was in my account two weeks later.

Google Reviews, February 2026 4

Pricing was excellent when I first signed up, but my premium increased by over 20% at the second renewal despite having zero claims.

ProductReview, January 2026 2

I have car, home and contents with AAMI. The multi-policy process is straightforward and the 24/7 claims line is reassuring.

Trustpilot, March 2026 4

Customer service was slow when I called about a billing issue - waited 45 minutes on hold before speaking to someone.

ProductReview, February 2026 2
68%
Competitive pricing
55%
Easy online management
42%
Claims processing speed
38%
Premium increases at renewal
32%
Phone wait times

Disclaimer: Review highlights are sourced from public review platforms for informational purposes only. Individual experiences may vary and do not represent guaranteed outcomes. This content does not constitute financial advice. Visit ASIC's MoneySmart website (moneysmart.gov.au) for guidance on choosing insurance products.

Products Offered

AAMI Insurance Products

car AAMI Comprehensive Car Insurance
Popular

Full coverage for your vehicle including accident damage, theft, fire, storm and third-party property damage. Includes Safe Driver Rewards for up to 15% off.

New-for-old replacement if written off in first 2 years
Safe Driver Rewards - up to 15% discount
Choice of repairer or AAMI-approved network
Lifetime guarantee on authorised repairs
24/7 claims lodgement
home AAMI Home Insurance
Best Value 2026

Covers your home building against insured events including storm, fire, theft and accidental damage. Winner of 2026 Finder Best Value Home Insurance Award.

Flood cover included as standard
Temporary accommodation if home is uninhabitable
Flexible sum insured
Multi-policy discount available
Optional accidental damage cover
contents AAMI Contents Insurance

Protects your personal belongings inside and outside the home against theft, damage, storm and other insured events.

Cover for belongings inside and outside the home
Portable items cover available
Replacement or repair of insured items
Flexible excess options
Bundle with home insurance for savings
motorcycle AAMI Motorcycle Insurance

Comprehensive, third party fire and theft, or third party property cover for motorcycles, scooters and mopeds.

Agreed or market value options
Riding gear and helmet cover
Towing and storage after an accident
Flexible excess to manage premium
Multi-policy discount

Pros & Cons

AAMI Insurance Pros and Cons

👍 Pros

  • Competitive pricing - identified as cheapest home insurer across 47 providers by Finder in 2026
  • Broad product range covering car, home, contents, CTP, business, travel, life, landlord, motorcycle and boat
  • Safe Driver Rewards program offers up to 15% discount for claim-free driving
  • 24/7 claims lodgement available online and by phone
  • Winner of 2026 Finder Home Insurance Award for Best Value
  • Part of Suncorp Group providing financial stability and backing
  • Multi-policy discounts available when bundling products

👎 Cons

  • Below-average car insurance satisfaction in CHOICE surveys compared to some competitors
  • Customers report significant premium increases at renewal, even without claims
  • Mixed claims handling experiences - some delays reported for complex claims
  • Phone wait times can be lengthy during peak periods
  • Online tools and app functionality lag behind some digital-first competitors

Pricing Deep-Dive

AAMI Insurance Pricing

AAMI is generally positioned as a value-oriented insurer. The following are estimated premium ranges based on publicly available data and may vary significantly based on individual circumstances, location, vehicle type, and coverage level.

car

30-year-old driver, Sydney

2020 Toyota Corolla, comprehensive cover, $750 excess
$1,150
per year
Market avg ~$1,350
~$200 below average
home

3-bed house, Brisbane

Building sum insured $550,000, standard cover
$1,020
per year
Market avg ~$1,280
~$260 below average
contents

Renter, Melbourne

Contents sum insured $50,000, standard cover
$360
per year
Market avg ~$420
~$60 below average

Disclaimer: All pricing figures are indicative estimates based on publicly available data and general profiles. They are not binding quotes. Your actual premium will depend on your individual circumstances, claims history, location, and the cover options you select. Visit aami.com.au for an actual quote or refer to ASIC's MoneySmart website (moneysmart.gov.au) for guidance on comparing insurance.

What Affects Your AAMI Premium?

location

Location

Your suburb and postcode significantly impact premiums. Areas prone to flooding, storms or higher theft rates typically attract higher premiums.

car

Vehicle Type & Age

The make, model, year and value of your vehicle affect the cost to repair or replace it, directly impacting your car insurance premium.

history

Claims History

A clean claims history generally results in lower premiums. AAMI's Safe Driver Rewards offers up to 15% off for sustained claim-free driving.

excess

Excess Amount

Choosing a higher voluntary excess will reduce your premium but means you pay more out of pocket when making a claim.

cover

Cover Level

Comprehensive cover costs more than third party fire and theft or third party property only. Optional extras like hire car cover also add to the premium.

How AAMI Compares

AAMI vs Other Insurers

Feature Feature AAMI Budget Direct NRMA
Overall Rating 4.0/5 4.3/5 4.0/5
Car Insurance Yes Yes Yes
Home Insurance Yes Yes Yes
CTP Insurance Yes No Yes (NSW Green Slips)
Travel Insurance Yes Yes Yes
Pet Insurance No Yes Yes
Safe Driver Discount Yes - up to 15% No No
24/7 Claims Yes Yes Yes
Branches/In-person No No Yes
Finder Award 2026 Best Value Home Insurer of the Year No

Disclaimer: Comparison data is based on publicly available information as of April 2026. Features and pricing may change. Verify details directly with each insurer before purchasing. This comparison does not constitute financial advice. Refer to ASIC's MoneySmart website (moneysmart.gov.au) for guidance.

Alternatives to AAMI

Alternatives to AAMI Insurance

Budget Direct

Australia's most-awarded value insurer with Canstar Outstanding Value 19 years running and Finder Insurer of the Year 2026.

Money magazine Best-Value Car Insurance 8 years running
Competitive online-only pricing
Car, home, contents, travel, pet and more
Allianz Australia

Part of the world's top insurance brand. Strong agreed value options and comprehensive product range across car, home, travel and business.

70% above-average claims satisfaction (CHOICE)
Agreed value car insurance option
24/7 online claims lodgement
Youi

Highly customisable insurance where you pay for what you need. Strong Trustpilot reviews and award-winning car insurance features.

Trustpilot 4.7/5 from 28,000+ reviews
Pay-for-what-you-need model
Winner Best Features Car Insurance 2026 (Finder)
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Who Is AAMI Best For?

Who Is AAMI Best For?

dollar

Budget-Conscious Households

AAMI's competitive pricing and Best Value awards make it well suited for families and individuals looking to keep insurance costs down without sacrificing essential coverage.

bundle

Multi-Policy Bundlers

With car, home, contents, landlord, travel and more under one brand, AAMI offers convenience and potential multi-policy discounts for customers who prefer a single provider.

safe-driver

Safe Drivers

AAMI's Safe Driver Rewards program provides up to 15% off premiums for claim-free driving, making it particularly attractive for drivers with a clean record.

home

Home Insurance Shoppers

As the cheapest home insurer across 47 providers in Finder's research and winner of the 2026 Best Value Home Insurance Award, AAMI stands out for home cover value.

Our Verdict

Our Verdict on AAMI Insurance

4.0
out of 5
Good

Strong value across a broad product range, with room for improvement in customer service

AAMI delivers solid value for money across its extensive product lineup. The brand's position as the cheapest home insurer in Finder's 2026 research, combined with the Safe Driver Rewards program for car insurance, makes it a compelling choice for price-conscious Australians.

However, below-average car insurance satisfaction scores in CHOICE surveys and reports of significant premium increases at renewal temper the overall assessment. Customers who actively compare and negotiate at renewal time are likely to get the best outcomes with AAMI.

For households looking to consolidate multiple insurance policies with a financially stable, well-known brand at competitive prices, AAMI remains a strong contender in the Australian market.

Value for Money
4.3
Product Range
4.4
Claims Handling
3.6
Customer Service
3.5
Digital Experience
3.7
Financial Strength
4.2

Frequently Asked Questions

Common questions about AAMI

AAMI is owned by Suncorp Group, Australia's largest pure-play general insurance group. Suncorp also owns GIO, Bingle, Apia, Shannons and other insurance brands.
Safe Driver Rewards is AAMI's loyalty program for car insurance customers. Drivers who remain claim-free can earn discounts of up to 15% off their premium over time.
Yes, AAMI offers CTP (Compulsory Third Party) insurance in applicable states. CTP requirements and providers vary by state, so check availability for your location.
In Finder's 2026 research across 47 home insurance providers, AAMI was identified as the cheapest option. However, actual premiums depend on your property, location, and coverage needs, so it is worth comparing multiple providers.
Yes, AAMI offers an online portal and mobile app where you can manage policies, lodge claims, update details and make payments 24/7.
Yes, AAMI provides discounts when you hold multiple policies with them. The exact discount varies by product combination and is applied at the time of purchase or renewal.
You can lodge a claim with AAMI online through their website, via their mobile app, or by calling their 24/7 claims line. The online claims process allows you to track your claim status throughout.
Yes, AAMI includes flood cover as standard in their home insurance policies. This covers damage to your home caused by riverine flooding, though you should review your PDS for specific terms, exclusions and limits.

Our Review Methodology

How we research and rate insurance companies

Data Sources

This review is based on data collected from the following sources, last verified in April 2026:

  • AAMI official website and product disclosure statements (aami.com.au)
  • CHOICE insurance satisfaction surveys 2025-2026 (choice.com.au)
  • Finder Home Insurance Awards 2026 (finder.com.au)
  • Google Reviews, ProductReview.com.au, and Trustpilot ratings as of April 2026
  • Suncorp Group annual reports and investor materials (suncorpgroup.com.au)
  • ASIC and APRA regulatory filings
  • Canstar insurance ratings and awards (canstar.com.au)

How We Calculate Scores

Our editorial scores (out of 10) are calculated using a weighted methodology that considers:

  • Value for Money (25%): Based on premium competitiveness relative to market averages and industry awards
  • Product Range (20%): Breadth and depth of available insurance products and optional extras
  • Claims Handling (20%): CHOICE satisfaction surveys, public review sentiment on claims experience
  • Customer Service (15%): Review platform ratings, response times, accessibility of support channels
  • Digital Experience (10%): Quality of online tools, app functionality, self-service capabilities
  • Financial Strength (10%): Parent company financial ratings, regulatory standing, market position

Disclaimer: Our review methodology is for informational purposes only and does not constitute financial advice. Scores represent editorial opinion based on publicly available data. Individual experiences may vary. Always read the Product Disclosure Statement (PDS) before purchasing insurance. For independent guidance on choosing insurance, visit ASIC's MoneySmart website at moneysmart.gov.au.

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