Insurer Review

Cover-More Travel Insurance Review 2026

Cover-More is Australia's largest travel insurance provider, now owned by Zurich Insurance Group. With comprehensive customisation options, annual multi-trip policies from $400-$800 per year, and a 24/7 emergency assistance hotline, Cover-More has built a dominant position in the Australian travel insurance market.

Last reviewed: April 2026 • Sources: 11 sources verified
4.3/5
Poor Average Excellent
4,520
total reviews
"Hospitalised in Bali and Cover-More handled everything - the hospital, the flights home, even a nurse escort. Could not have managed without them."
ProductReview ★★★★★
"Annual multi-trip policy saved us hundreds compared to buying individual policies for each weekend away and two overseas trips."
Google Reviews ★★★★★
"Claim for a cancelled flight took nearly two months to finalise. The amount was eventually paid but the wait was frustrating."
ProductReview ★★☆☆☆
"The customisation options are excellent. Being able to add ski cover, rental car excess and cruise cover to a single policy is very convenient."
Trustpilot ★★★★☆
52%
Excellent
25%
Good
11%
Average
7%
Poor
5%
Terrible

In This Review

Overview Ratings Review Highlights Products Pros & Cons Pricing Comparison Alternatives Best For Verdict FAQs

Company Overview

What is Cover-More Travel Insurance?

Cover-More has been part of the Australian travel landscape since 1986, growing into the country's largest dedicated travel insurance provider. The company was acquired by Zurich Insurance Group in 2017, giving it the financial backing of one of the world's largest insurance groups while maintaining its Australian operational base in Sydney.

The Cover-More product range is among the most customisable in the market. Policyholders can choose from single trip, annual multi-trip, and domestic-only policies, then layer on optional extras including ski and snowboard cover, cruise cover, rental car excess, adventure activities, and business equipment protection.

Cover-More's 24/7 emergency assistance service is a core differentiator. Operated from their global assistance centres, the service coordinates hospital admissions, medical evacuations, travel arrangements and family communication when travellers face emergencies abroad. The claims service has achieved a benchmark score of 100/100 against the Allianz service standard.

Annual multi-trip policies are particularly popular with frequent travellers, typically ranging from $400 to $800 per year depending on destination, age and cover level. For travellers making three or more international trips per year, the annual policy frequently works out cheaper than purchasing individual cover for each journey.

Cover-More's combination of deep customisation, 24/7 emergency support and Zurich's financial strength makes it a commonly selected option for Australian travellers seeking comprehensive and flexible travel protection.

Ratings Breakdown

Cover-More Ratings Across Review Platforms

ProductReview
4.3
4.3
2,150
Google Reviews
4.1
4.1
1,380
Trustpilot
4.0
4.0
990
Canstar
5 Stars
5.0
Award-based
Canstar Outstanding Value International Travel Insurance 2025

Disclaimer: Ratings are sourced from public review platforms and awards as of April 2026. Individual experiences may vary. Scores are aggregated for informational purposes only and do not constitute financial advice. Refer to ASIC's MoneySmart website for guidance on choosing insurance.

What Customers Are Saying

What Customers Say About Cover-More

Had a medical emergency in Thailand and the 24/7 assistance line was incredible. They coordinated with the hospital, arranged my medical evacuation and kept my family updated throughout.

ProductReview, March 2026 5

The annual multi-trip policy is excellent value. We travel internationally three or four times a year and it works out significantly cheaper than buying individual policies.

Google Reviews, February 2026 5

Being able to add ski cover, cruise cover and rental car excess to a single policy means I only deal with one insurer for everything travel-related.

Trustpilot, January 2026 4

Cancellation claim took almost eight weeks to process. The outcome was fair but the timeline was disappointing given the premium I paid.

ProductReview, February 2026 2

Comprehensive cover provided peace of mind during our six-week Europe trip. Thankfully we did not need to claim but the 24/7 helpline was reassuring to have.

Google Reviews, March 2026 4
75%
24/7 emergency assistance quality
65%
Comprehensive customisation options
58%
Annual multi-trip value
28%
Claims processing timeframes
20%
Premium pricing for older travellers

Disclaimer: Review highlights are sourced from public review platforms for informational purposes only. Individual experiences may vary and do not represent guaranteed outcomes. This content does not constitute financial advice. Visit ASIC's MoneySmart website (moneysmart.gov.au) for guidance on choosing insurance products.

Products Offered

Cover-More Travel Insurance Products

travel International Comprehensive
Most Popular

Full international travel cover including medical expenses, cancellation, luggage, personal liability and 24/7 emergency assistance. The flagship Cover-More product.

Unlimited overseas medical and hospital expenses
Cancellation and amendment cover up to policy limit
Luggage and personal effects cover
24/7 worldwide emergency assistance
Optional ski, cruise and adventure add-ons
travel Annual Multi-Trip
Frequent Travellers

Cover for unlimited trips within a 12-month period, ideal for travellers making three or more international trips per year. Includes all benefits of the Comprehensive product.

Unlimited trips in a 12-month period
Up to 45 or 60 days per trip (depending on plan)
Unlimited overseas medical expenses
24/7 emergency assistance included
Typically cheaper than 3+ individual policies
travel Domestic Travel Insurance

Cover for travel within Australia including trip cancellation, travel delays, luggage loss and medical expenses not covered by Medicare.

Trip cancellation and amendment cover
Luggage and personal effects
Travel delay expenses
Rental car excess cover available
24/7 assistance within Australia

Pros & Cons

Cover-More Pros and Cons

👍 Pros

  • Australia's largest travel insurer with extensive claims handling experience and global infrastructure
  • Backed by Zurich Insurance Group - one of the world's largest and most financially stable insurers
  • Highly customisable policies with add-ons for ski, cruise, adventure activities, rental car excess and business equipment
  • 24/7 emergency assistance service with a claims service score of 100/100 (Allianz benchmark)
  • Annual multi-trip policies offer strong value for frequent travellers ($400-$800/year)
  • Unlimited overseas medical expenses on Comprehensive and Annual Multi-Trip plans
  • Canstar Outstanding Value International Travel Insurance 2025

👎 Cons

  • Claims processing for cancellations can take up to 8 weeks during peak periods
  • Premiums for travellers aged 65+ can be significantly higher than some competitors
  • International Essentials plan has lower sub-limits that may not suit all travellers
  • Domestic travel insurance has limited medical cover as Medicare is the primary payer
  • Online purchase process requires multiple steps to add optional extras

Pricing Deep-Dive

Cover-More Travel Insurance Pricing

Cover-More premiums vary based on destination, trip duration, traveller age, cover level and any optional extras. The following are estimated premium ranges for common travel scenarios.

travel

Couple, both 35, 2-week Bali trip

International Comprehensive, no extras
$280
per trip
Market avg ~$310/trip
~$30 below average
travel

Solo traveller, 45, annual multi-trip

Worldwide cover, 45 days max per trip
$520
per year
Market avg ~$580/year
~$60 below average
travel

Family of 4, 3-week Europe trip

International Comprehensive, ski cover add-on
$680
per trip
Market avg ~$720/trip
~$40 below average

Disclaimer: All pricing figures are indicative estimates based on publicly available data and general profiles. They are not binding quotes. Your actual premium will depend on your destination, trip duration, age, cover level and extras selected. Visit covermore.com.au for an actual quote or refer to ASIC's MoneySmart website (moneysmart.gov.au) for guidance on comparing insurance.

What Affects Your Cover-More Premium?

location

Destination

Travel to regions with higher medical costs - such as the USA, Canada and Europe - attracts higher premiums than travel to Southeast Asia or the Pacific.

calendar

Trip Duration

Longer trips cost more to insure. Annual multi-trip policies become cost-effective when you take three or more international trips per year.

history

Traveller Age

Premiums increase with age, particularly for travellers over 65. This reflects higher statistical risk of medical claims among older travellers.

cover

Cover Level & Extras

Choosing Comprehensive over Essentials increases the premium, as does adding optional extras like ski cover, cruise cover or rental car excess.

excess

Excess Amount

Selecting a higher excess reduces your premium. Cover-More offers multiple excess options to help balance upfront cost and out-of-pocket risk.

How Cover-More Compares

Cover-More vs Other Travel Insurers

Feature Feature Cover-More World Nomads Allianz Travel
Overall Rating 4.3/5 4.0/5 4.2/5
Backed By Zurich Insurance Tokio Marine (varies) Allianz Group
Annual Multi-Trip Yes ($400-$800/yr) No Yes
24/7 Emergency Assistance Yes Yes Yes
Adventure Activities Add-on available 200+ included Limited
Ski & Snowboard Cover Add-on Included (Explorer) Add-on
Cruise Cover Add-on Limited Add-on
Buy While Travelling No Yes No
Unlimited Medical (Intl) Yes Capped Yes
Canstar Award 2025 Outstanding Value No Outstanding Value

Disclaimer: Comparison data is based on publicly available information as of April 2026. Features and pricing may change. Verify details directly with each insurer before purchasing. This comparison does not constitute financial advice. Refer to ASIC's MoneySmart website (moneysmart.gov.au) for guidance.

Alternatives to Cover-More Travel Insurance

Alternatives to Cover-More

World Nomads

The go-to travel insurer for adventurous travellers and backpackers. Covers 200+ adventure activities as standard and allows purchasing or extending while already travelling.

200+ adventure activities covered
Buy or extend cover while travelling
Up to 24 months continuous travel
Allianz Travel Insurance

Backed by one of the world's largest insurance groups, Allianz offers comprehensive travel insurance with strong medical coverage and global assistance.

Unlimited overseas medical on top plans
Annual multi-trip option available
Global emergency assistance network
Budget Direct Travel Insurance

Competitive travel insurance from Australia's most-awarded value insurer. Strong pricing for budget-conscious travellers with solid core cover.

Competitive premium pricing
Comprehensive and basic tiers
24/7 emergency assistance
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Who Is Cover-More Travel Insurance Best For?

Who Is Cover-More Best For?

travel

Frequent International Travellers

The annual multi-trip policy is ideal for travellers making three or more international trips per year. At $400-$800 annually, it typically costs less than purchasing individual policies for each journey.

cover

Travellers Who Want Customisation

Cover-More's modular approach - with add-ons for ski, cruise, adventure activities, rental cars and business equipment - suits travellers who want to build a policy tailored to their specific trip.

star

Risk-Averse Travellers

With unlimited overseas medical expenses on Comprehensive plans and 24/7 emergency assistance backed by Zurich, Cover-More provides maximum peace of mind for travellers concerned about worst-case scenarios.

home

Families and Couples

Multi-traveller pricing and the ability to cover an entire family under one policy makes Cover-More cost-effective for couples and families travelling together.

Our Verdict

Our Verdict on Cover-More Travel Insurance

4.3
out of 5
Very Good

Australia's travel insurance market leader with deep customisation and strong emergency support

Cover-More has earned its position as Australia's largest travel insurer through a combination of comprehensive coverage, extensive customisation and reliable emergency assistance. The backing of Zurich Insurance Group provides the financial strength that travellers want behind their policy when things go wrong overseas.

The 24/7 emergency assistance service consistently receives praise from customers who have experienced medical emergencies abroad. Coordinated hospital admissions, medical evacuations and travel arrangements demonstrate the practical value of a well-resourced assistance network.

The main areas for improvement are claims processing times for non-emergency claims - particularly cancellations - and premium pricing for older travellers. However, for the majority of Australian travellers seeking comprehensive, customisable cover, Cover-More remains a strong market-leading option.

Value for Money
4.1
Cover Options
4.6
Claims Handling
4.1
Emergency Assistance
4.7
Digital Experience
4.0
Financial Strength
4.6

Frequently Asked Questions

Common questions about Cover-More Travel Insurance

Cover-More is owned by Zurich Insurance Group, one of the world's largest multi-line insurance groups. Zurich acquired Cover-More in 2017. The company continues to operate from its Sydney headquarters.
The emergency assistance service operates around the clock from global assistance centres. It can coordinate hospital admissions, arrange medical evacuations, organise emergency travel arrangements, facilitate communication with family members and provide translation services.
If you travel internationally three or more times per year, an annual multi-trip policy typically costs less than purchasing individual policies for each trip. Cover-More's annual policies range from approximately $400 to $800 per year depending on destination, age and cover level.
Yes, Cover-More offers an adventure activities add-on that covers a range of sports and activities including skiing, snowboarding, scuba diving and bungee jumping. The specific activities covered depend on the add-on selected.
No, Cover-More policies must be purchased before you depart on your trip. If you need travel insurance after departure, providers like World Nomads offer that option.
Yes, Cover-More policies include an excess that applies to certain claim types. The excess amount varies by policy and can be adjusted during the purchase process. A higher excess reduces your premium.
Cover-More can cover some pre-existing medical conditions subject to assessment and approval during the application process. An additional premium may apply. Not all conditions can be covered - check with Cover-More directly for your specific situation.
Cover-More's claims service has achieved a score of 100 out of 100 against the Allianz service benchmark, indicating top-tier performance in claims handling and customer service delivery.

Our Review Methodology

How we research and rate insurance companies

Data Sources

This review is based on data collected from the following sources, last verified in April 2026:

  • Cover-More official website and product disclosure statements (covermore.com.au)
  • ProductReview.com.au travel insurance ratings and reviews as of April 2026
  • Google Reviews and Trustpilot ratings as of April 2026
  • Canstar travel insurance awards and ratings (canstar.com.au)
  • Zurich Insurance Group financial reports and regulatory filings
  • ASIC and APRA regulatory databases
  • CHOICE travel insurance comparisons (choice.com.au)
  • Finder travel insurance awards (finder.com.au)

How We Calculate Scores

Our editorial scores (out of 10) are calculated using a weighted methodology that considers:

  • Value for Money (25%): Based on premium competitiveness for common trip types and annual multi-trip value
  • Cover Options (20%): Breadth of policy types, add-ons, sub-limits and customisation flexibility
  • Claims Handling (20%): Customer review sentiment on claims speed, outcomes and communication
  • Emergency Assistance (15%): Quality and accessibility of 24/7 assistance service and emergency response
  • Digital Experience (10%): Online purchase process, policy management and claims submission tools
  • Financial Strength (10%): Parent company financial ratings, regulatory standing and market position

Disclaimer: Our review methodology is for informational purposes only and does not constitute financial advice. Scores represent editorial opinion based on publicly available data. Individual experiences may vary. Always read the Product Disclosure Statement (PDS) before purchasing insurance. For independent guidance on choosing insurance, visit ASIC's MoneySmart website at moneysmart.gov.au.

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