Victoria's largest motoring club with over 2 million members, offering car, home, motorcycle, travel, pet, and business insurance. Our 2026 review examines RACV's multi-policy discounts, loyalty benefits, and the concerning decline in car insurance satisfaction scores.
In This Review
What is RACV Insurance?
RACV (Royal Automobile Club of Victoria) has been serving Victorian motorists since 1903, growing from a motoring advocacy group into one of Australia's largest membership organisations with over 2 million members. The insurance arm offers a comprehensive suite of products spanning personal, vehicle, home, and travel categories, all underpinned by member discounts and loyalty incentives that form a core part of the RACV value proposition.
The insurer covers car, home, contents, motorcycle, caravan, boat, travel, business, and pet insurance. RACV's 10% multi-policy discount is a headline feature, allowing members to save across multiple products when they consolidate their insurance portfolio. Additional loyalty discounts and online management tools round out an offering designed to keep members within the RACV ecosystem for all their insurance and motoring needs.
Recent CHOICE survey data tells a mixed story for RACV. Home insurance satisfaction sits at a respectable 72%, but car insurance satisfaction has experienced a notable decline - dropping from around 90% in 2023 to approximately 66% for claims satisfaction in the latest survey period. This shift suggests that while RACV's products remain broadly competitive, the claims experience for car insurance has deteriorated in ways that are measurable and concerning.
RACV operates primarily within Victoria, though some products may be available to customers in other states. The strong Victorian focus means deep local knowledge of Melbourne's congested roads, regional Victoria's bushfire risk zones, and the state's unique weather patterns. For Victorian residents already engaged with RACV for roadside assistance, adding insurance products is a natural and often cost-effective step.
RACV remains a competitive option for Victorian members who value bundling discounts and local expertise, though the declining car insurance satisfaction scores warrant attention when comparing providers.
How do customers rate RACV?
Disclaimer: Ratings sourced from public platforms and published surveys. The decline in car claims satisfaction from approximately 90% to 66% is based on CHOICE member survey data across reporting periods. Individual experiences vary.
What are customers saying about RACV?
Multi-policy discount makes a real difference. I save over $300 a year by having car, home, and contents all with RACV as a long-term member.
Home insurance has been solid for years. Had two claims - one for a burst pipe and one for storm damage - and both were handled professionally and quickly.
Car claim was a nightmare. Took over two months, poor communication, and the repair quality was below what I expected from a premium insurer.
Online policy management is easy and the app is well designed. Renewed all three policies in about ten minutes without calling anyone.
Premium increases are relentless. Every single year it goes up. I have never claimed in 12 years and my car insurance has nearly doubled in that time.
Pet insurance has been great for our two cats. Annual check-up cover under the routine care add-on is a nice bonus that helps offset the cost.
Disclaimer: Review quotes are sourced from publicly available platforms and may be edited for length. They represent individual experiences and do not constitute financial advice.
RACV Insurance Products
Comprehensive, third party fire and theft, and third party property damage cover for Victorian drivers. Includes choice of repairer and new car replacement within the first two years.
Building cover for Victorian homes with 72% customer satisfaction. Covers fire, storm, impact, theft, and other insured events up to your sum insured amount.
Cover for motorcycles, scooters, and mopeds including comprehensive, fire and theft, and third party options. Accessories and riding gear cover available.
Domestic and international travel cover with unlimited overseas medical expenses, cancellation protection, and 24/7 emergency assistance worldwide.
Cover for dogs and cats with accident and illness protection, routine care options, and annual limits up to $20,000 on the top tier.
RACV Insurance Pros and Cons
How much does RACV Insurance cost?
RACV premiums are mid-range for the Victorian market, with multi-policy and loyalty discounts helping to improve value for committed members. Pricing varies by product type, location, and individual risk profile.
Disclaimer: Pricing examples are indicative estimates based on publicly available information. Your actual premium depends on individual circumstances including vehicle details, location, driving history, and excess choices. Visit RACV directly for an accurate quote. Membership fees are additional.
Your suburb affects premiums based on local theft rates, accident statistics, and natural hazard exposure. Inner Melbourne postcodes often attract higher car insurance premiums than regional Victoria.
A clean claims record and good driving history lower your premium through no-claim bonus discounts. At-fault claims and traffic offences increase costs.
RACV's 10% multi-policy discount applies when you hold two or more insurance products. Bundling car, home, and contents together can produce meaningful savings.
Choosing a higher voluntary excess reduces your premium but increases your out-of-pocket cost at claim time. RACV offers flexible excess options across all products.
Newer and higher-value vehicles cost more to insure due to repair and replacement costs. Vehicle safety ratings and theft frequency also influence premiums.
RACV vs Other VIC Insurers
| Feature | Feature | RACV | AAMI | Budget Direct |
|---|---|---|---|---|
| Home Satisfaction (CHOICE) | 72% | 68% | 70% | |
| Car Claims Satisfaction | 66% | 72% | 74% | |
| Multi-Policy Discount | 10% | Up to 15% | Up to 5% | |
| Membership Required | Yes | No | No | |
| Online Claims | Yes (App) | Yes | Yes | |
| Pet Insurance | Yes | No | Yes | |
| Roadside Assist Bundle | Yes | No | No | |
| Travel Insurance | Yes | Yes | Yes | |
| National Coverage | VIC focused | National | National | |
| Agreed Value (Car) | Yes | Yes | Market only |
Disclaimer: Comparison based on publicly available product information as of April 2026. Features may change - verify directly with each insurer before purchasing.
Alternatives to RACV Insurance
Major national insurer with strong Victorian presence and no membership requirement. Offers comprehensive car, home, and travel insurance with multi-policy discounts.
Online insurer with consistently competitive premiums and award-winning digital experience. Higher car satisfaction than RACV in recent surveys.
Queensland's equivalent motoring club insurer. If moving from VIC to QLD, RACQ offers a similar member model with higher satisfaction scores across both car and home insurance.
Who is RACV best for?
RACV's 10% multi-policy discount is most valuable for members who bundle car, home, and contents insurance together. Combined with loyalty discounts, long-term members with multiple products get the strongest value.
With solid 72% home insurance satisfaction and established bushfire and storm claims handling for Victorian properties, RACV is a dependable choice for homeowners across the state.
If you already hold RACV membership for roadside assistance, adding insurance products is a natural next step. The membership fee is effectively subsidised by insurance discounts across your portfolio.
RACV travel insurance provides unlimited overseas medical cover, member pricing, and integrates seamlessly with your existing RACV membership and policy portfolio.
Our Verdict on RACV Insurance
RACV remains a solid choice for Victorian residents who value the convenience and savings of bundling multiple insurance products under one membership. The 10% multi-policy discount, loyalty incentives, and seamless integration with roadside assistance create genuine value for committed members. Home insurance and travel products continue to perform well, and the breadth of coverage means most personal insurance needs can be met within the RACV ecosystem.
The elephant in the room is the declining car insurance claims satisfaction. A drop from roughly 90% to 66% is not a minor fluctuation - it suggests systemic issues in how car claims are being handled, communicated, or resolved. Customers consistently report longer processing times and poorer communication compared to previous years. RACV needs to address this trend to maintain its position as Victoria's premium members' insurer.
For Victorians comparing insurance options, RACV is well worth including in the mix, particularly if you are already a member or plan to hold multiple policies. However, if car insurance claims performance is a top priority, it may be prudent to compare RACV's offering against alternatives like Budget Direct or AAMI, which currently score higher on car satisfaction measures.
Common questions about RACV Insurance
How we research and rate insurance companies
This review is based on data collected from the following sources, last verified in 2026-04-01:
Our editorial scores (out of 10) are calculated using a weighted methodology that considers:
Disclaimer: This review is for informational purposes only and does not constitute financial advice. Ratings reflect our editorial assessment based on publicly available data. The decline in car claims satisfaction is based on CHOICE survey data and may not represent all customer experiences. Compare multiple providers and read the relevant PDS before making a decision. InsuranceCompared.com.au may receive commissions from partner insurers.
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